Returns Policy
At KICKS CARGO, we want you to be happy with your purchase. If your order has an issue, or if the size or style is not right, you may request a return in accordance with the policy below.
1. Eligible Returns
You may request a return within 7 calendar days of delivery for the following reasons:
- The item arrived damaged or faulty
- We sent the incorrect item or size
- The size or style is not suitable
Return requests must be submitted within 7 calendar days of the order being delivered.
2. Return Conditions
To be eligible for a return, the shoes must be:
- Unworn and unused
- In the same condition as received
- Returned with the original packaging
- Returned with all original tags and accessories
Items that show signs of wear, use, damage caused after delivery, or missing packaging, tags or accessories may not be accepted.
3. How to Request a Return
Before sending an item back, contact us at: sales@kickscargo.com
Please include your order details and the reason for the return. Do not send any item back until your return has been reviewed and authorised by KICKS CARGO.
Items returned without prior approval may not be accepted.
4. Return Shipping Costs
For an approved return, KICKS CARGO will cover the return shipping cost when you use our authorised return method or prepaid return label.
If you arrange return shipping independently without approval, the shipping cost is not guaranteed to be reimbursed.
5. Inspection and Refunds
After we receive the returned item, it will be inspected to confirm that it meets the return conditions.
Once the return has been approved after inspection, the refund will be issued to the original payment method.
6. Size Exchanges
For a size exchange, please return the original order and place a new order for the required size.
A replacement size depends on current stock availability. A new order may be required rather than a direct exchange.
7. Contact
If you have any questions about a return or refund, please contact us before sending anything back: sales@kickscargo.com