Ordering Guide

Shopping with KICKS CARGO is simple. Follow the steps below to choose your sneakers, review availability, and track your order.

1. Find Your Sneakers

Browse our collections or use the search bar to find a specific brand, model, colour, or size. Select the required size on the product page before adding the item to your cart.

2. Check Availability

Products marked as in stock reflect the inventory currently available for purchase. Pre-order products display an estimated dispatch timeframe separately and do not qualify for the in-stock same-business-day dispatch commitment.

3. Review Your Cart

Before checkout, confirm the product, size, quantity, shipping address, and contact details. If an order contains both in-stock and pre-order products, dispatch timing may depend on the pre-order item.

4. Dispatch and Delivery

In-stock orders placed before 1:00 PM Pacific Time (PT) on a business day are dispatched the same business day from Chino, California.

Orders placed after the cutoff, on weekends, or on public holidays will be processed on the next business day. After dispatch, delivery is estimated to take 2–3 business days. Delivery estimates are not guaranteed and may be affected by carrier delays, severe weather, holidays, or circumstances outside our control.

5. Checkout and Confirmation

Complete checkout using the available payment method and provide accurate shipping information. After your order is placed, you will receive an order confirmation at the email address provided during checkout.

6. Track Your Order

Once tracking information is available, use our Tracking Orders page to follow the shipment.

7. Returns

If the shoes are not the right fit, you may request a return within 7 calendar days of delivery. The shoes must meet the conditions in our Returns Policy. KICKS CARGO covers the cost of an authorized return using the return method we provide.

For help with an order, contact sales@kickscargo.com.