FAQs
Are your products authentic?
Yes. Every item sold by KICKS CARGO is guaranteed 100% authentic and sourced from verified secondary-market distributors.
KICKS CARGO is an independent premier sneaker and streetwear marketplace. We are not officially affiliated with, associated with, or endorsed by any of the brands featured on our website. All trademarks, brand names, and copyrights belong to their respective owners.
Does “in stock” reflect actual availability?
Yes. Products shown as in stock reflect the inventory currently available for purchase. Availability can change as orders are placed.
Where do in-stock orders ship from?
In-stock orders ship from Chino, California, United States.
When will my in-stock order be dispatched?
In-stock orders placed before 1:00 PM Pacific Time (PT) on a business day are dispatched the same business day. Orders placed after the cutoff, on weekends, or on public holidays will be processed on the next business day.
How long does delivery take?
After dispatch, delivery is estimated to take 2–3 business days. This is an estimate rather than a guaranteed arrival date, and carrier delays, severe weather, or holidays may affect delivery.
How do pre-order products work?
Pre-order products display an estimated dispatch timeframe separately on the relevant product page. They do not qualify for the in-stock same-business-day dispatch commitment.
How can I track my order?
Once tracking information is available, use our Tracking Orders page to follow your shipment.
Can I return shoes if the fit is not right?
Yes. You may request a return within 7 calendar days of delivery. The shoes must be unworn and unused, with their original tags, accessories, and packaging. Please review our Returns Policy before sending anything back.
Who pays for return shipping?
KICKS CARGO covers the return shipping cost when you use the authorized return method or prepaid return label we provide. Contact us before returning an item.
When will I receive my refund?
After the returned shoes are received and inspected, approved refunds are issued to the original payment method. Your bank or payment provider determines when the funds appear in your account.
How can I contact KICKS CARGO?
Email us at sales@kickscargo.com with your order number and question.
Bulk & Sourcing
Zero-Minimum Global Procurement Designed For High-volume Resellers.
Are There Any Minimum Order Quantities (MOQ)?
No. We operate on a zero-minimum sourcing policy. Whether you are testing the market with a single pair or restocking your shop with 100+ units, our global sourcing network ensures the same level of efficiency and competitive B2B pricing to help you scale without overhead risks.
How Does KICKS CARGO Ensure Authenticity for Bulk Orders?
Every single pair undergoes a rigorous multi-stage verification process before dispatch. As an independent marketplace, we source exclusively from verified secondary market distributors. While we are not officially affiliated with brands like Nike or Adidas, our reputation is built on a 100% authenticity guarantee for every bulk shipment.
Is Kicks Cargo An Authorized Retail Partner For These Brands?
Kicks Cargo is an independent premier marketplace. We are not officially affiliated with, associated with, or endorsed by the brands listed. All trademarks belong to their respective owners. Our value lies in providing resellers with a secure, verified, and professional bridge to authentic high-demand inventory that is otherwise hard to secure.
Live Inventory & Shipping
Instant Access To Ready-To-Ship Stock With Same-Day Fulfillment.
How Fast Will I Receive My Live Inventory Order?
Speed is our top priority. For "Live Inventory" orders placed before 1:00 PM, we will process and ship them on the same business day, with an estimated delivery time of 1 to 3 days.
What is the Difference Between "Live Inventory" And "Bulk"?
Live Inventory refers to products currently in our immediate possession, ready for 24-hour pickup or instant shipping. Bulk orders are specialized sourcing requests or high-volume purchases that may involve separate invoicing and bank transfer payments (payable within 12 hours) to secure the best market rates for you.
How Can I Get Support Regarding My Order?
We provide human-led support. For the fastest resolution, we recommend active members open a Priority Support Ticket inside our Discord server. Non-members can reach our specialists via the Official Contact Form—we aim to respond to all inquiries within one business day.
Discord & Partner Program
A Closed-Loop Ecosystem For Elite Resellers And Passive Income.
What Is The KICKS CARGO Resale Ecosystem?
It is a professional growth engine. Our ecosystem combines Real-Time Market Intel (via Discord) with Financial Incentives (via the Partner Program). We don't just sell you shoes; we provide the tools to maximize your margins and the infrastructure to earn passive income simultaneously.
What Specific Advantages Does The Discord Provide?
Our private Discord is a high-performance toolkit: you get millisecond-level early access alerts for restocks, deep-dive wealth-building strategies, 24/7 technical assistance, and a network of high-volume resellers. It is designed to give you the "unfair advantage" in a competitive market.
How Can I Maximize My Earnings With The Partner Program?
Once you register, use your unique dashboard link to invite other resellers. You earn a 3% commission on their first purchase and a permanent 1% commission on every order they place for life. By leveraging the Discord's insights, you can better demonstrate the value of KICKS CARGO to your network, scaling your passive rewards faster.
Is The Discord Required To Access The Partner Program?
While the Partner Program is accessible via your web dashboard, the Discord is where the strategy happens. Most of our successful partners use the Discord community to stay ahead of market trends, making their referral efforts much more effective and professional.